Kello ja Koruliike Andersson Olle, Porvoo

Ordered a new band for my watch that was supposed to take 6 weeks. After 10 weeks i called to ask if it was on its way since I was about to move abroad and wouldn’t be able to pick up the watch anymore. They told me I could pick it up the upcoming monday in a couple of days, which was still acceptable. When monday came around the watch was still not ready for pickup. 17 weeks after i ordered it I got the message it was ready, 11 weeks too late. I was no longer in the country and unable to get my watch back. When I called and asked if there was any way they could compensate all the trouble I just got a rude no in return. She told me over the phone they were not going to do anything about it because it is ready now. Since I don’t live there anymore I have to get someone else to pick it up for me and ship it here which will cost me money they weren’t willing to compensate although the huge delay. Very disappointed in the delay but even more disappointed in the customer service and ignorant workers who didn’t even apologize or try to make up for it. If you mess up that bad I recommend at least apologizing to the customer in question, this is truly not a way to treat customers!